Institute for War and Peace Reporting | Giving Voice, Driving Change
Armenian Phone Fury
The launch of a new mobile phone provider in Armenia has left the cellular network close to collapse as overloaded frequencies fail to cope with the increased demand.
The July 1 launch of Viva-Mobile ended the controversial monopoly enjoyed for seven years by Greek-owned ArmenTel, but serious technical problems have ruined the start-up.
Yerevan residents estimate that just one in ten phone calls are getting through on either network, with one expert saying the country’s cellular frequencies – which the two companies had agreed to share – simply can’t cope.
“If I hadn’t paid so much money for this service then I’d probably just throw my phone in the rubbish bin,” one journalist told IWPR.
Armenians have long complained of the poor quality and high cost of mobile phone service in their country. The government has been persistently criticised since it gave ArmenTel-owner OTE control over both fixed and mobile lines several years ago in exchange for 140 million US dollars and promises to upgrade the system.
Viva-Mobile was given a license to launch an alternative service following a series of lawsuits and counter-lawsuits between the government and OTE, which ended up in a London arbitrage court.
The government, which retained a 10 per cent stake in ArmenTel in its original deal with OTE, accused the Greek company of breaking contractual agreements.
The two sides later agreed that OTE would forfeit its control over mobile service in exchange for a monopoly position as Armenia’s lone internet provider.
The appearance of competition in the market immediately triggered a price war. Viva-Mobile announced prices much lower than those offered by ArmenTel, which quickly responded by halving its prices.
However, having rushed to Viva-Mobile when the service was launched, new subscribers immediately encountered problems.
Viva-Mobile officials blame the jammed lines on start-up problems.
ArmenTel representatives say they have no idea why their numbers have also gone down and have asked the Armenian transport and communications ministry to look into it.
Communications minister Andranik Manukian, referred the problem back to ArmenTel, saying his ministry had nothing to do with technical issues.
Independent specialist Grigor Sagisian, the vice chairman of the Armenian Internet Users’ Union, pointed out that ArmenTel and Viva-Mobile were sharing frequency ranges and said that might explain the glitches.
ArmenTel’s system was designed for a relatively small number of users, he said, adding the companies might be forced to add more base stations.
Adding to the controversy over the jammed mobile lines are lingering questions over the ownership of Viva-Mobile, which some in Armenia suspect has close ties to the country’s leadership.
During negotiations with the government, a law firm run by Vatan Harutunian, the brother of Armenian justice minister David Harutunian, represented Viva-Mobile’s parent company.
Brushing off allegations that Viva-Mobile had unfairly used government connections, Vatan Harutunian confirmed his law firm had dealings with Viva-Mobile, but said they began well before negotiations over its mobile operator license got underway.
David Harutunian also denied any wrongdoing, saying Viva-Mobile was chosen for its professionalism not its ties to the government.
Harutunian admitted, however, that Viva-Mobile’s relationship with the unrecognised ethnic Armenian-controlled territory of Nagorny Karabakh region was a factor in giving the company the license.
Viva-Mobile is owned by K-Telecom, controlled by the Lebanon-based Fatush family, which also operates Karabakh-Telecom.
Karabakh’s international telecommunications were in danger of being cut off as the result of an order from Azerbaijan, still internationally recognised as having jurisdiction over Karabakh, which last year forced foreign companies to sever their ties with Karabakh-Telecom.
With K-Telecom now re-registered as Viva-Mobile, an Armenian company, it can connect Karabakh phone users to the rest of the world via Armenia.
Rita Karapetian is a journalist with Noian Tapan news agency in Yerevan.
- Europe & Eurasia
- Latin America
- Middle East & North Africa
- Focus Pages
- Training & Resources
- Print Publications
- IWPR Spotlight
As coronavirus sweeps the globe, IWPR’s network of local reporters, activists and analysts are examining the economic, social and political impact of this era-defining pandemic.